General provisions
The company Bradach j.d.o.o. provides an online service through its website on the domaa.eu domain, on the World Wide Web - Internet. The service consists of providing information services, managing content and conducting financial transactions.
The terms of use prescribe conditions and rules for users and refer to the use of the domaa.eu website. By using the website, users declare that they agree with these General Terms and Conditions and agree to use the domaa.eu website in accordance with them. The right to use the website is a personal right of the user and cannot be transferred in any way to other natural or legal persons, nor is any user authorized to register other natural or legal persons or represent themselves on their behalf. The user is personally responsible for protecting the confidentiality of passwords, in places where they exist as such. The user is aware of the fact that there are sometimes service interruptions, or events that are beyond the control of Bradach j.d.o.o. and accepts that the company Bradach j.d.o.o. is not responsible for any data loss that may occur during the transmission of information on the Internet. The User agrees and accepts that access to the Website may sometimes be interrupted, temporarily unavailable or disabled.
The company Bradach j.d.o.o. reserves the right at any time to modify or terminate any segment of the business, including, without limitation, the content, time of availability, as well as the equipment required to access or use the pages. Furthermore, the company Bradach j.d.o.o. may stop sending any part of information, or any type of information, may change or terminate any method of data transmission, and may change data transmission speeds, as well as any other characteristics thereof.
By using these Internet pages, the user confirms that he is familiar with and agrees with the General Business Conditions. The company Bradach j.d.o.o. tells the user: If you do not agree with the terms of use and rules stated here or if you are under 16 years old, please refrain from using this website.
The company Bradach j.d.o.o. reserves the right at any time, and without prior notice, if it deems it necessary, to cancel or amend any of the General Terms and Conditions and/or the Privacy Statement stated here. Therefore, it advises users to re-read the information contained in the General Business Terms and Privacy Statement from time to time, in order to stay informed of such changes.
Continuing to use the website even after the publication on the internet of the new changed General Terms and Conditions of Business or the Privacy Statement implies that the user accepts the changes. The user is responsible for the acquisition and maintenance of his computer equipment, including all software and hardware he owns and uses, as well as other equipment necessary to access and use these Internet pages and all related costs.
The company Bradach j.d.o.o. is not responsible for any damage to the user's equipment that may occur as a result of using this website.
This website is privately owned. All mutual communication and interaction that takes place through these Internet pages must be in accordance with these General Terms and Conditions. Users may not publish or transmit through this website any material that threatens, or in any way violates the rights of others, any material that is by its nature illegal, threatening, offensive, defamatory, that violates or endangers privacy, that is vulgar , obscene, or otherwise undesirable in measured communication, which encourages illegal activities, or otherwise violates any regulation and which, without the express, prior, written approval of Bradach j.d.o.o. contains advertising or offers of any products or services. The user may not use this website to advertise or carry out any commercial, religious, political, or non-commercial promotion.
All materials found on Bradach j.d.o.o. The website is the exclusive right of Bradach j.d.o.o. or are used with the express permission of the copyright holder and trademark and/or design rights holder. ANY COPYING, DISTRIBUTION, TRANSMISSION, PUBLICATION, LINKING, DEEP LINKING, OR OTHERWISE MODIFICATION OF THESE INTERNET PAGES WITHOUT THE EXPRESS WRITTEN APPROVAL OF THE COMPANY Bradach j.d.o.o. IT IS STRICTLY FORBIDDEN! Violation of the General Terms and Conditions may lead to the initiation of legal proceedings and/or criminal prosecution against the perpetrator due to the violation of copyrights, trademark rights, or rights of any other form of intellectual property.
The website contains materials protected by copyright, trademark, design and other information that is covered by other rights of natural or legal persons, including, but not limited to, texts, software, photos, video materials, graphics, music, sound, as well as the entire content internet pages of Bradach j.d.o.o., and in accordance with the regulations of the Republic of Croatia. The user may not modify, publish, transfer, participate in the transfer or sale, create derivatives, or in any way exploit any content, in whole or in part. The user may download, print and save copyrighted materials only for their own use. It is not allowed to copy, redistribute, retransmit, publish or commercially exploit the downloaded material without the express written permission of Bradach j.d.o.o. and the copyright holder.
The user may not post, publish, or otherwise make available on this website any material that is subject to copyright, trademark, or other intellectual property rights, without the express permission of the holder of those rights. Company E Bradach j.d.o.o. has no obligation to notify the user, or to assist him in determining whether any material is subject to copyright. The user is solely and exclusively responsible for damages that may arise from copyright violations, misuse of trademarks and other intellectual property rights, or any problems arising in connection with the publication of such materials. By placing materials on any publicly accessible part of this website, the user declares that he is the holder of the rights to these materials and expressly grants the company Bradach j.d.o.o. time and space unlimited, free, perpetual, irrevocable, non-exclusive right and license to use, reproduce, modify, adapt, publish, translate and distribute such material (in whole or in part). The user also grants other users the right to access, view, save or reproduce such material for their own use. The user hereby grants the right to the company Bradach j.d.o.o. modify, copy, publish and distribute any material that the user makes available on the domaa.eu website
The user expressly agrees that the use of the website domaa.eu is the sole responsibility of the user, so that the company Bradach j.d.o.o. does not guarantee (I) THE CONSEQUENCES THAT MAY ARISE FROM THE USE OF THIS WEBSITE, OR (II) THE ACCURACY, RELIABILITY OR CONTENT OF ANY INFORMATION, SERVICES OR GOODS PROVIDED THROUGH THIS WEBSITE BY USERS.
The responsibility of the user refers to all damages, or possible injuries caused by any error, omission, interruption, deletion, malfunction, delay in operation or transmission, computer virus, interruption in the communication line, theft, destruction or unauthorized access, changes or misuse of records, by termination of contract, inappropriate behavior, negligence, or any other action. The user expressly confirms that the company Bradach j.d.o.o. is not responsible for offensive, inappropriate or illegal behavior of the user or third parties, and that the risk of damages that may arise as a result of the aforementioned lies entirely with the user.
In no case the company Bradach j.d.o.o. will not be responsible for any damage that may occur as a result of using, or due to the inability to use, this website.
The user expressly confirms that the terms of this chapter refer to the entire content of the website. In addition to the aforementioned conditions, the company Bradach j.d.o.o. will not be responsible, regardless of the cause or duration, for any errors, inaccuracies, or other defects, inappropriateness or unoriginality of the information found on this website, as well as for any delay or interruption in the transmission of information to the user, for any claims or losses arising therefrom.
Bradach j.d.o.o. shall not be liable for any third party claims or losses, including lost profits.The company Bradach j.d.o.o. is not responsible for any content that a user, subscriber, or unauthorized user may post on the website.
The company Bradach j.d.o.o. reserves the right to change, adapt, modify, delete or remove any content it deems inappropriate. The user confirms that all discussions, reviews, evaluations, comments and private messages published on the domaa.eu website, social network pages, are of a public and not private nature, and that therefore the employees of the company Bradach j.d.o.o. can monitor described user communications without their knowledge and explicit permission.
Bradach j.d.o.o. reserves the right not to publish the text of the received review if it judges that the publication of the review would violate the provisions of the Consumer Protection Act (Official Gazette 19/2022), i.e. if it judges that it is a false consumer review, ordered review or recommendation, misrepresentation of reviews or recommendations as a result of which publication could bear the consequences of the aforementioned Act.
The user agrees to indemnify, and will not hold Bradach j.d.o.o. responsible for, all claims for compensation for damages and costs, including the costs of legal representation, which may arise from the use of these Internet pages by the user.
Bradach j.d.o.o. may terminate the business relationship with any of its users at any time. Bradach j.d.o.o. reserves the right to immediately terminate any passwords or user accounts of users in the event of any user behavior that Bradach j.d.o.o. according to its discretionary assessment, it considers unacceptable, as well as in any case of non-compliance with the General Terms of Business by the user.
The user can send his inquiries and comments in writing, by post or e-mail, and Bradach j.d.o.o. will send a written response by post or e-mail within the legal deadline. At home. is a figurative and verbal registered trademark of the company Bradach j.d.o.o. with authorized Croatian and international bodies, and therefore all rights in relation to this trademark are hereby expressly reserved. domaa.eu is the registered domain of Bradach j.d.o.o.
The company Bradach j.d.o.o. is a distributor (not a publisher) of content provided by third parties and users.
The company Bradach j.d.o.o. does not warrant the accuracy, completeness, or usefulness of any Content, nor its merchantability or suitability for any particular purpose.
The company Bradach j.d.o.o. is not responsible for the accuracy or reliability of any opinion, advice, or statement published on the domaa.eu website by anyone who is not an authorized person of Bradach j.d.o.o. Under no circumstances will the company Bradach j.d.o.o. will not be responsible for any loss or damage caused by the user's reliance on information obtained through the domaa.eu website. It is the responsibility of the user to evaluate the accuracy, completeness or usefulness of any information, opinion, opinion, advice or other content available through the domaa.eu website.
Headquarters of Bradach j.d.o.o. is in Zagreb, in the Republic of Croatia. Legal disputes that may arise as a result of the use of these Internet pages (unless otherwise stated in a separate contract) are under the jurisdiction of the court in Zagreb, and are resolved in accordance with the positive regulations of the Republic of Croatia.
By using these Internet pages, the End User agrees that any dispute or claim arising from, or related to, these General Terms and Conditions or their implementation, and business relations with Bradach j.d.o.o. under the jurisdiction of the court in Zagreb. The term user includes both natural and legal persons and all those who have legal personality. For the sake of better understanding, it is necessary to emphasize that the rights from the Law on Consumer Protection refer only to the consumer according to the definition of that law: "any natural person who enters into a legal transaction or operates on the market outside of his trade, business, craft or professional activity". In the following text of the General Terms and Conditions, for better clarity and understanding of the text, instead of the term user, the term Customer will be used for a person who is with Bradach j.d.o.o. entered into a Purchase Agreement, which includes the customer's guest, while the term User will be used for recipients of eKupi promotional messages and/or newsletters. Also, for the same reason, instead of the term Bradach j.d.o.o. the term domaa. will be used, while the term domaa. used as the name of an Internet store, website, etc.
Terms of use of the services of the website domaa.eu
The condition for using the domaa.eu website is the successful registration of the Customer. As part of the registration, the Customer will be offered acceptance of these General Terms and Conditions and the Privacy Statement, the acceptance of which is a prerequisite for using the services of the domaa.eu website.
A registered customer is a customer who has created a profile and applied in the procedure provided for this on the domaa.eu website. You can shop at domaa.eu as a guest without registration. At the beginning of the purchase process, links to the contents of the General Terms and Conditions of Business as well as the Privacy Statement will be available to you, and we advise the customer to read and refer to their contents.
domaa.eu recommends Customers to take care of their login password for the domaa.eu user account. We recommend that you use a combination of uppercase and lowercase letters and numbers when choosing a combination of characters for your password, and that you use a password of at least six characters. We recommend changing the password periodically (at least once a year). Language
The language of communication on domaa.eu
is English literary language. Prices Prices are expressed in the official currency of the Republic of Croatia and include VAT.
The price of goods is determined for each product individually. The process of entering the price on the page for each product is subject to multi-level control, but regardless of this, there is a possibility of error because it is a human factor, and by the nature of things, it cannot be an automatic entry.
Such situations are extraordinary and for them Bradach j.d.o.o. apologizes to its Customers and Users in advance because it will be forced to inform them about the situation and the possible wrong price for a specific product, and the Customers about the impossibility of delivery according to the Customer's specific order.
Special forms of sales/Promotional sales
Bradach j.d.o.o. will periodically, at its discretion, put certain products on special sale, that is, organize special forms of sales of other names.
These products will be available to all customers or will be available to customers of a specific, precisely specified group. The conditions of the special sale will be described in detail, especially the duration of the special form of sale, the limit of the quantity of goods, the amount of the discount, etc.
After the expiration of the special form of sale, Bradach j.d.o.o. will not accept new orders under conditions related to a special form of sale that has expired.
Order
Bradach j.d.o.o. within the framework of its business policy for the retail sale of goods, informs customers that on the website www.domaa.eu it accepts orders for goods/services in the amount considered normal for personal use, while orders for larger quantities of goods/services obviously intended for further sale/use are not acceptable .
To customers, legal entities who order a larger quantity of goods/services, Bradach j.d.o.o. recommends contacting Bradach j.d.o.o. to the B2B department for sales to legal entities at b2b@domaa.eu Bradach j.d.o.o. reserves the right to evaluate the order according to the above criteria, as well as to not accept orders that it considers not for personal use, of which it will notify the customer without delay, stating the reason for cancellation.
Due to the large number of orders submitted at the same time on the domaa.eu Internet store, it may happen that the information about the product's availability is not the same as the situation at the Bradach j.d.o.o. warehouse. suppliers. Such a situation is extraordinary and does not last long. Bradach j.d.o.o. will take all necessary measures and engage all possible resources in order to deliver the ordered product in a timely manner.
In the event that Bradach j.d.o.o. the supplier does not have the ordered product available, he will inform the customer about this and offer him the opportunity to purchase a product from the domaa.eu Internet store that is available for delivery and that is closest in terms of its characteristics to the product that cannot be delivered.
Bradach j.d.o.o. eliminates responsibility for the consequences of the emergency situation described.
Obligation Bradach j.d.o.o. to the delivery of the product occurs when Bradach j.d.o.o. issues an order confirmation and issues an invoice.
This is the moment of signing the contract between the Customer and Bradach j.d.o.o. of which the text of these General Conditions is an integral part.
Products that the Customer adds to the cart are not considered reserved, nor is it considered that Bradach j.d.o.o. is obligated to do so. for the sale of these products, until the order process is completed and the customer receives the order confirmation.
During the process of ordering the product, the Customer will need to choose the method of delivery of the product he plans to buy. One of the forms of delivery offered for certain products is: Delivery to the address by delivery service. Bradach j.d.o.o. informs its customers that this delivery is made through contractual partners authorized for this activity.
Duration and termination of the contract (unilateral termination of the contract by the customer)
The contract that the Buyer concludes with Bradach j.d.o.o. for the purchase and sale of products and services is a one-time contract for the purchase and sale of products or services that has been consummated by the delivery of goods or services by Bradach j.d.o.o. and payment made by the Customer, in case it is not terminated beforehand.
These General Terms and Conditions are an integral part of the Purchase Agreement between Bradach j.d.o.o. and the Customer.
Pursuant to the Law on Consumer Protection, the natural person Buyer is authorized to unilaterally terminate the contract without giving reasons within 14 days from the date of delivery of the product, i.e. delivery of the last product from the order. An exception to this authorization applies to products for which Art. 86 of the Consumer Protection Act excludes the right to unilateral termination of the contract, which Bradach j.d.o.o. will tell you about. specifically warn in the offer of the specific product. We recommend reading the product description that opens by clicking on the product.
Exclusion of the right to unilateral termination of the contract Article 86
(1) The consumer does not have the right to unilaterally terminate the contract from this section if:
- a fully fulfilled service contract for which the consumer assumes the obligation to pay the price, and the fulfillment began with the explicit prior consent of the consumer and with his confirmation that he is aware of the fact that he will lose the right to unilaterally terminate the contract from this section if the service is fully fulfilled
- the object of the contract is goods or services whose price depends on changes in the financial market that are beyond the trader's influence, and which may occur during the duration of the consumer's right to unilaterally terminate the contract
- the subject of the contract is goods that are made according to the consumer's specifications or that are clearly adapted to the consumer
- the subject of the contract is easily perishable goods or goods that quickly expire
- the subject of the contract is sealed goods that are not suitable for return due to health or hygiene reasons, if they were unsealed after delivery
- the subject of the contract is goods which, due to their nature, are inseparably mixed with other things after delivery
- the subject of the contract is the delivery of alcoholic beverages, the price of which is agreed at the time of signing the contract, and the delivery can only take place after 30 days, if the price depends on changes in the market that are beyond the trader's control
- the consumer has specifically requested a visit from the trader to carry out emergency repairs or maintenance work, with the proviso that if during such a visit, in addition to the services that the consumer expressly requested, the trader also provides some other services, i.e. delivers some goods other than those that are necessary to carry out emergency repairs or maintenance work, the consumer has the right to unilaterally terminate the contract in relation to these additional services or goods
- the subject of the contract is the delivery of sealed audio or video recordings, or computer programs, which were unsealed after delivery
- subject of the contract delivery of newspapers, periodicals or magazines, with the exception of subscription contracts for such publications
- contract concluded at a public auction
- the subject of the contract is the provision of accommodation services that are not intended for housing, the provision of goods transportation services, vehicle rental services, catering services or services related to free time, if it is agreed that the service will be provided on a specific date or in a specific period
- the subject of the contract is the delivery of digital content for which the consumer assumes the obligation to pay the price that was not delivered on a physical medium if the fulfillment of the contract began with the express prior consent of the consumer and with his confirmation that he is aware of the fact that he will thereby lose the right to unilaterally terminate the contract, and the merchant provided him with a confirmation of the concluded contract
- the consumer specifically requested a visit by the trader in order to perform the repair service for which the price is paid, and the contract, the fulfillment of which began with the explicit prior consent of the consumer, has been fully fulfilled.
You can unilaterally terminate the contract using the mentioned form or through any other unequivocal statement in which you express your will to terminate the contract on a permanent medium (email, submission, etc.). The term for termination begins to run from the day when the goods are handed over to you or a third person with your authorization. By law, you are required to send the termination notice before the expiration of the term for termination of the contract, except for contracts that are subject to digital content that was not delivered on a physical data carrier, when the term begins to run from the date of conclusion of the contract.
Your request to exchange a product that is correct (e.g., incorrect color of the product) that you purchased will be considered a unilateral termination, so please in this case specifically emphasize that you want an exchange and be sure to fill out the product return form that came with the product as we would know that you would like to replace the product upon termination. Products (return or exchange) must be delivered to the address: Bradach j.d.o.o. Crnojezerska 18, 10000 Zagreb, Croatia
In case of unilateral termination of the contract without replacement of the product, we will act according to the Consumer Protection Act, i.e. the Obligatory Relations Act. We will reimburse you after the goods have been returned to us.
You must return the goods to us without delay, at your own expense, and no later than within 14 days from the day you notified us of the unilateral termination of the contract. Pursuant to Article 84 of the Consumer Protection Act, the buyer must return the goods without delay within 14 days from when he informed the trader of his decision to terminate the contract, and bear the direct costs of returning the goods if he exercises his right to unilaterally terminate the contract.
If the buyer wishes, he can contact Bradach j.d.o.o. to the info number or email address office@domaa.eu to obtain information on the method, possibilities and conditions of returning the product Bradach j.d.o.o. invites the customer to pack the product in the original undamaged packaging to avoid damage to the product. If it is a case of damaged or specific packaging (e.g. Styrofoam and foil), it is necessary to secure parts of the packaging in order to protect the product so that it reaches Bradach j.d.o.o. undamaged.
The consumer may not use digital content or digital services and may not make them available to third parties. persons in case of unilateral termination of the contract. Pursuant to Article 84 of the Law on Consumer Protection, the buyer is responsible for any decrease in the value of the purchased product that is the result of handling the purchased product, except for that which was necessary to determine the nature, characteristics and functionality of the goods, which was established as an obligation of the consumer in the event of unilateral termination of the contract in legal term of 14 days.
Bradach j.d.o.o. informs customers that the decrease in the value of the purchased product in relation to damage to the packaging, i.e. damage to the product that is not caused by checking the functionality of the product, will be determined for each returned product individually and will inform the customer of the determined after receiving the returned product if there is a need for compensation.
Bradach j.d.o.o. recommendations related to products, product downloads, handling of the product and in connection with the unilateral termination of the contract within the legal term of 14 days:
- the product image shows the basic appearance and way of using the product, as well as the presentation of the product as foreseen by the manufacturer. The picture does not show in detail the specific product that is delivered to the customer, therefore Bradach j.d.o.o. recommends that the customer, when choosing a product, review in detail the product characteristics and product description that are listed in the offer on the domaa.eu website and can be accessed by clicking on the product.
- if the packaging is damaged, do not pick up the product, but immediately draw the attention of the delivery person to the damage to the packaging and request that the product be returned to Bradach j.d.o.o.. IF THE BUYER DOES NOT REPORT THE DAMAGE TO THE PACKAGING TO THE DELIVERY AT THE MOMENT OF PICKING UP THE PRODUCT, HE IS CONSIDERED TO HAVE PICKED UP THE PRODUCT WITH UNDAMAGED PACKAGING.
- if you find damage to the product after removing the packaging, keep the original packaging and contact Bradach j.d.o.o. as soon as possible and at the latest within 14 days of receiving the goods. If Bradach j.d.o.o. organizes the transportation of goods for return, it is necessary to pack the product in the original undamaged packaging to avoid damage to the product. If it is a damaged or specific packaging (e.g. styrofoam and foil), it is necessary to secure parts of the packaging to protect the product.
- if the packaging is undamaged and you have received the product, carefully remove the packaging with as little damage as possible, because damaged packaging reduces the value of the product. In the product declaration that you receive with the product, there are instructions for opening the packaging without damage for technical goods.
- carefully inspect the product, its nature, characteristics and functionality (e.g. activate the device with electricity or battery, inspect the functionality of the toy, carefully inspect the book, inspect the stove or fireplace in such a way as to check whether the door opens properly, whether the exhaust pipe fits the opening on the stove and whether the stove or fireplace is stable, check the functionality of the car tires and rims with vulcanizer, check whether the roof box or carrier fits your vehicle at an authorized car service) but do not use the product or handle it if you intend to use the legal right to terminate the contract, because any further handling the product reduces the value of the product.
Bradach j.d.o.o. informs customers about the specific properties of individual products such as: air conditioners except for mobile air conditioners, fireplaces and stoves, bathroom accessories, built-in lighting, furniture that needs to be assembled and printers, mobile phones, tablets, computers, laptops, desktop computers, game consoles for which, due to their characteristics, it is not possible to check their functionality without handling the product, eg assembly/commissioning/assembly. For this reason, Bradach j.d.o.o. will not be able to refund the purchase price (in whole or in part) for these products in the event that the reason for the return is stated: functionality check, because the functionality check itself reduces the value of the product by irreversibly changing the condition of the product.
Bradach j.d.o.o. informs its customers that certain products require updates of various types, including security updates that are necessary to keep the products free of defects. Each product of such a category contains the necessary information about updates provided by the manufacturer during the usual period for that type of product. Bradach j.d.o.o. therefore, it recommends its customers to read the instructions on updates provided by the manufacturer with the product and to carry out regular updates so that the product does not suffer from a defect and so that the product maintains the necessary functionalities. In case the customer needs additional advice or help, he can contact all Bradach j.d.o.o. contacts. for communication with customers/users.
Bradach j.d.o.o. informs customers that devices for professional use are specially marked. Devices that do not have such a mark are not intended for professional use and it is not recommended to use them for professional purposes because this type of failure is not covered by the warranty and in this case the cost of repair is borne by the Customer. If the authorized service determines that it is the described type of failure, Bradach j.d.o.o. will not be able to assume responsibility or expense caused by the customer's actions contrary to this notice.
Bradach j.d.o.o. recommends to customers that for products that need to be assembled/commissioned, they must contact an authorized service center, because as a rule, manufacturers dispute the rights from the warranty for any product that has been assembled/commissioned without authorization, including Bradach j.d.o.o. will not be able to acknowledge the consequences.
In the case that the Customer orders goods and refuses to receive them without reason (the packaging is not damaged), Bradach j.d.o.o. has the right to deduct from the paid amount of the purchase price the amount of the direct costs of returning the product.
Bradach j.d.o.o. is responsible for the material defects of the items it sells on its website in accordance with the positive regulations governing obligations under liability for material defects of items, in particular the Obligations Act of the Republic of Croatia, as well as for the compliance of digital content and digital services with the contract. Bradach j.d.o.o. undertakes to fulfill the obligations regulated by the regulation that governs obligations and legal relations on commercial guarantees if those provisions and the given guarantee oblige him.
In the case of entering into a contract for the purchase of goods with digital elements and if applicable, Bradach j.d.o.o. will inform the customer about the functionality of goods with digital elements, digital content and digital services, including the necessary technical protection measures for these contents and the compatibility and interoperability of goods with digital elements, digital content and digital services, for which Bradach j.d.o.o. knows or should know.
Bradach j.d.o.o. informs customers that digital content that is not delivered on a physical medium is specifically marked as such with the necessary information in this regard, which will also be listed on the invoice for those goods.
The deadline for fulfilling the sales contract from the Consumer Protection Act and the provisions on the transfer of risk in sales contracts do not apply to contracts that have as their subject digital content that is not delivered on a physical data carrier. In contracts for the purchase and sale of things with digital elements, which provide for a one-time delivery of digital content or services, Bradach j.d.o.o. is obliged to notify you of updates, including security updates, that are necessary to keep the goods free of defects and to provide them with updates during the period within which the customer can reasonably expect this, taking into account the type and purpose of the goods and digital elements and taking into account the circumstances and the nature of the contract about buying and selling. The updates in question are provided by the product manufacturer and the consequences of missing updates and information about them is available with each product.
Bradach j.d.o.o. warns customers to study the above information in detail, because if the customer does not do so, Bradach j.d.o.o. shall not be held responsible for a defect resulting solely from the failure to install an update. Bradach j.d.o.o. warns its customers to regularly refresh the website www.domaa.eu so that up-to-date information is displayed on the website at all times. The buyer will receive notification about the status of the returned product and the amount of the refund within 10 days via email.
The refund to the customer will be made no later than 5 days from the date of sending the notification to the customer.
You can find complete information related to the customer's right to unilateral termination of the contract in the current Consumer Protection Act in the section on unilateral termination of a contract concluded at a distance.
Written complaint, response, notifications
In case you are dissatisfied for any reason, you can send a written complaint to Bradach j.d.o.o.. Bradach j.d.o.o. allows you to submit a written complaint by email to the address office@domaa.eu or by mail to the address Bradach j.d.o.o. , Crnoježerska 18, 10000 Zagreb, Croatia. Bradach j.d.o.o. will confirm receipt of your complaint in writing by mail or electronic mail. . In order to determine the specific order against which you have a complaint as quickly as possible, please state the order number, account number or your username in the complaint. Bradach j.d.o.o. will confirm the receipt of the complaint in writing by post or electronic mail, without delay, while it will respond to your complaint no later than 15 days from the day of receipt of the written complaint, clearly stating whether it accepts the validity of the complaint.